挖掘行业领导者 发现2020年的CIO角色与工作

标签:CIO职场

访客:24159  发表于:2012-05-14 11:07:45

2020年CIO的工作将是什么?在许多方面,答案已经明确:IT领导人将仍然是任何公司的核心,运筹帷幄,领导一个训练有素的专业人员的工作人员,并倡导精简技术操作,决定公司未来发展方向。

同时,我们也应该知道该技术将发生很大变化。可以想想,即使在10年前,CIO将不得不处理与云安全和虚拟化等并发症?在未来这8年中,CIO角色将如何改变,我们挖掘行业领导者,分析师和CIO自己发现什么?

1.微软的统治可能结束。

也许在2020年最引人注目的变化之一可能是为微软的作用在变小。Okta身份访问管理公司首席执行官托德·麦金农说,iOS和Android的崛起,已经威胁到微软的垄断地位,但很多企业都坚持用Windows服务器。然而,手机可能会结束微软霸权。

“在2020年,员工、客户和合作伙伴的需求和期望访问多个异构设备的应用程序,”他说。“如果CIO没有建成的基础设施以支持这一点,到2020年我们将会看到更多的非常严重的安全漏洞。”

2.IT部门不会是物理。

云也许会有一个戏剧性的转变。到2020年,将是从最终用户的IT部门转变为“跟我来”的IT服务供应商的心态。换句话说,它本身将移动到云中。将从一个部门管理云服务,云服务本身的概念。

解像度软件首席技术官鲍勃·詹森说,今天的最终用户是企业工人的最后一代,下一代甚至不会知道如何以及在何处经营。

3.将发生在云超动能业务合作。

高清晰度视频会议肯定了所取得的进展,但大多数会议仍然需要人。麦金农说,到2020年, 在云中的合作将取代防火墙后面的合作。这意味着CIO们将不得不解决员工如何使用云服务。“因此,CIO的地位将演变成一个强调领导在哪里,以及如何最好地与业务伙伴合作,寻找战略业务,”他说。“这也意味着,CIO将不得不从防火墙背后解决在安全方面的信息问题。”

4.CIO将管理更少的人,尤其是安全方面的。

到2020年,CIO的角色将转变,将不再管理大量劳动力,计算变得更加自主,系统正常运行需要人为干预的依赖也会减少。华盛顿SecureExperts首席执行官达内尔说,建筑安全,身份管理和应急响应,将由计算机人工智能(AI)控制。“第一反应和态势感知的集合,最初将获得无人驾驶系统,机器人、侦察机和其他无人驾驶飞行器系统,包含音频和视频功能。”他说。

5.最终用户不会部门组。

詹森还表示,最终用户将不再工作组。这种转变将是CIO们最关键的变化,他们经常与小组会面谈合作和战略。相反,它将成为向个人提供服务,确保他们的小工具,软件和系统的工作。他说:“本土数字用户可能有多达15,000重要的业务关系(其中许多人),可以作为技术资源。2020年,一个缺口将发展到超连接的社交平台。因此,2020年CIO将与Facebook竞争明天。类似Facebook的企业网络将作为团队之间的合作更为有效的手段。”他说。

6.网络战会变成一般的CIO。

这不是什么秘密,现代的CIO处理例行的基础上的网络攻击。然而,网络战会达到一个更高的高度状态,将需要一个由CIO几乎军国主义的立场。一个增加攻击的余波:互联网中立原则将最终崩溃。这意味着一个CIO可能要转移到了互联网服务供应商之间的对等协议谈判中的作用。(今天,网络本质上是一种自由曲面实体,互联网服务供应商那里沿畅通无阻地传递信息。)“我们会看到作为一种方法来保持安全的跨境关系的国家防火墙”,Thielens说。“我们会看到全球大型企业之间的互联互通的管理变得更具挑战性。”

7.BYOD将成为常态。

在未来的IT部门的员工将携带自己的设备工作。今天,这仍然是一个例外的规则,在大多数情况下,它仍然提供了硬件向员工和管理基础设施。托管网络提供商首席技术官MASERGY表示,将主要负责管理员工持股设备。在大多数情况下,工人会发现自己的计算设备,并在工作中使用它们。

8.外包将使用人工智能。

CIO们的一个关键趋势:外包,将从管理物理小组,处理来电或技术支持的问题更复杂的角色,处理与电脑AI。,一个企业咨询公司Tribridge云战略官格雷格·皮尔斯列举了呼叫中心的例子。如今,它的存在代表接听电话的建筑物中。到2020年,语音识别系统将推进,一个机器人可以接听电话,并提供技术支持,使用数字语音听起来和人类相同。这意味着CIO将管理这个“机器人”军团,而不是人做的工作。

9.CIO将影响业务的方向。

今天,许多CIO与商界领袖会面,并有助于该公司的整体方向。在未来,CIO将可能从一个顾问的角色变为主要的思想领袖,专注于直接创新。MASERGY公司首席技术官Naramore说,CIO将参与每一个关键的业务决策,从市场营销到产品设计到物流,因为技术将在这些领域发挥了举足轻重的作用(甚至是主要的关键作用)。

10.分析将变得越来越重要。

决策是指具有良好的数据,和大多数CIO们吸取这个教训。SAP公司的执行副总裁兼首席信息官Oliver T. Bussmann说,在未来,首席信息官将更深入分析来预测未来的技术发展趋势。

以下为英文原版:

 

10 Predictions for What the CIO Role Will Look Like in 2020

By John Brandon

CIO.com

FRAMINGHAM (05/03/2012) - At the same time, we also know that technology will change dramatically. Who could have predicted even 10 years ago that the CIO would have to deal with complications such as cloud security and virtualization? To find out how the role will change in eight years, we tapped industry leaders, analysts and CIOs themselves to discover what the challenges of 2020 for the CIO will be like. Here's what we found out.

1. Microsoft's reign may end.

Perhaps one of the most dramatic changes in 2020 could be a lesser role for Microsoft. Todd McKinnon, CEO of
 Okta, an identity access management company, says the rise of iOS and Android have put a dent in Microsoft's dominance, but many companies have stuck with Windows Server for better or worse. However, mobile will likely end a Microsoft hegemony. 
"In 2020, employees, customers and partners will demand—and expect—access to apps from more than one heterogeneous device," he says. "If the CIO has not built an infrastructure to support this, we're going to see a lot more, and likely very serious, security breaches by 2020."

2. The IT department won't be physical.

There's a dramatic shift to the cloud, but most of us can still tell you who works in IT, where the department is located and who is in charge. By 2020, there will be a shift from an IT department for end users to a "follow me" IT service provider mentality. In other words, IT itself will move to the cloud. The concept will shift from a department that manages cloud services to a cloud service itself.

Bob Janssen, CTO of
 RES Software, a company that makes Windows desktop management software, says the end-users of today are the last generation of corporate workers who can tell how and where IT is operating. The next generation won't even know. Those workers will have ties with about 150 other workers (on average); they grew up analog and learned digital. 
3. Hyper-kinetic business collaboration will occur in the cloud.

High-definition
 videoconferencing has certainly made progress, but most meetings still take place in person. By 2020, McKinnon says, collaboration in the cloud will replace collaboration behind a firewall. This means the CIO will have to address how employees use cloud services. "As a result, the position of the CIO will evolve into one that emphasizes strategic business leadership—looking at where and how to best collaborate with business partners," he says. "This also means that the CIO will have had to address head-on the issue of moving information from behind the firewall in terms of security." 
4. CIOs will managing fewer humans, especially for security.

By 2020, the role of CIO will shift away from one that is mostly about managing humans in a large workforce. While that may seem too far-future for some, the reality is that computing is becoming much more autonomous, requiring less dependence on human intervention for systems to run correctly. Darnell Washington, CEO of
 SecureExperts, says building security, identity management and even emergency response will be controlled by computer artificial intelligence (AI). "First response and collection of situational awareness will be initially obtained by unmanned systems, robots, surveillance drones, and other unmanned aerial vehicle systems that contain audio and video capabilities," he says. 
5. End-users will not be in departmental groups.

Janssen also says end-users will no longer work in groups. That shift will be one of the most critical changes for CIOs, who often meet with teams to collaborate and strategize. Instead, IT will become a service provider to individuals, making sure their gadgets, software and systems work. He says "native" digital users might have as many as 15,000 important business relationships (many of them not in person) that can serve as technical resources. A gap will develop by 2020 where the hyper-connected social platforms mean workers are much more acquainted with friends than co-workers. So the CIO of 2020 will be required to compete with the
 Facebook of tomorrow. "Facebook-like enterprise networks will serve as a far more effective means of collaborating among teams," he says. 
6. Cyberwarfare will turn the CIO into a general.

It's no secret that the modern CIO has to deal with cyber-attacks on a routine basis. However, as John Thielens, CSO at enterprise security company
 Axway explained, cyber warfare will reach a heightened state and will require an almost militaristic stance by the CIO. One fallout from increased attacks: Internet neutrality principles will finally crumble. That means a CIO might have to move into a role of negotiating peering agreements between Internet service providers. (Today, the Web is essentially a freeform entity where ISPs pass information along unhindered.) "We'll see national firewalls going up as a way to keep cross-border relationships safe," Thielens says. "We'll see the management of interconnectivity between large global businesses become significantly more challenging." 
7. BYOD will be the norm.

In the future IT department, employees will bring their own devices to work and IT helps makes them secure. Today, that remains an exception to the rule—in most cases, IT still provides hardware to employees and manages the infrastructure. Tim Naramore, CTO of
 Masergy, a managed network provider, says IT will mostly be charged with managing employee-owned devices. For the most part, workers will find their own computing devices and use them at work. 
8. Outsourcing will use AI.

One key trend for CIOs: Outsourcing will move from managing physical teams that handle incoming calls or tech support issues to a more complex role dealing with computer AI. Greg Pierce, cloud strategy officer at
 Tribridge, an enterprise consulting company, cites the example of a call center. Today, it exists in a building where reps answer the phone. By 2020, speech recognition systems will advance to the point where a robot can answer the phone and provide tech support, using a digital voice that sounds the same as a human. That means the CIO will have to manage this legion of "bots" and the decision trees for support, not the people doing the work. 
9. CIOs will impact business direction.

Many CIOs of today meet with business leaders and contribute to the overall direction of the company. In the future, the CIO won't just contribute. He or she may be the main thought leader, moving from an advisory role to one more focused on direct innovation. Masergy's Naramore says the CIO will be involved in every key business decision, from marketing to product design to logistics, because technology will play a pivotal role (or even the major key role) in those areas.

10. Analytics will be increasingly important.

Making decisions means having good data, and most CIOs have learned this lesson. In the future, explains Oliver T. Bussmann, executive vice president and CIO at
 SAP AG, the CIO will delve even deeper into analytics as a way to predict future technology trends. 
"He or she needs to earn a place in the C-suite by looking into the future of where the business is going, and determining the right technology roadmap to enable new business models, to improve margin, or otherwise give their company a leg up on the competition," Bussmann says. "In many cases this will mean leveraging in-memory computing and analytics to react to and capitalize on trends in real-time. Running massive internal infrastructures will no longer be a priority as almost everything runs in the cloud; however, data security will be of paramount importance—and there will potentially be integration challenges."

 

评论(3)

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    1. 岳占仁 有些有道理。翻译的比较差。

      回复[3] 2012/05/23 14:54

    1. 行行摄摄中 2.IT部门不会是物理。 5.最终用户不会部门组 这个不了解,没翻译好吧

      回复[2] 2012/05/14 11:11

    1. 徐蕊 在未来这8年中,CIO角色将如何改变,我们挖掘行业领导者,分析师和CIO自己发现什么?

      回复[0] 2012/05/14 11:07

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